are seeking a dynamic and result-oriented Head of Operations to lead end-to-end business operations, ensuring operational excellence, scalability, and profitability. This role requires a proven leader who can align strategic vision with execution excellence across multiple business verticals.
The incumbent will oversee core operational functions from supply chain, customer service, and process excellence to P&L management ensuring seamless delivery, cost efficiency, and continuous improvement across the organization.
Key & Operational Leadership
- Define and execute the companys operations strategy aligned with long-term business goals.
- Own the P&L and drive operational efficiency, profitability, and scalability.
- Lead planning, execution, and optimization across supply chain, logistics, and customer operations.
- Build and institutionalize robust SOPs, governance models, and KPI frameworks.
Business Excellence & Process Optimization
Identify and implement continuous improvement initiatives across business units.Drive digital transformation and automation to enhance efficiency and customer experience.Establish data-driven operational dashboards to enable faster decision-making.Team & Stakeholder Leadership
Lead a multi-disciplinary operations team, fostering collaboration, accountability, andperformance.
Partner cross-functionally with Product, Marketing, Sales, and Finance to align goals and deliverables.Manage vendor and partner relationships to ensure on-time delivery and service excellence.Performance & Risk Management
Monitor operational metrics and financial performance to identify improvement areas.Implement risk mitigation and cost-optimization strategies to ensure business continuity.Ensure adherence to all compliance, legal, and quality standards.(ref : iimjobs.com)