Department : Finance
Location : Pune, India
Compensation : ₹800,000 / year
Description
- Perform credit control tasks for school customers and payers including, chasing customers by email or reversing spends on the platform.
- Handling Direct Debit Indemnity Claim (DDIC) challenges by collecting internal supporting evidence, providing to external banks and communicating to schools and payers.
- Handling card chargeback challenges by collecting internal supporting evidence, providing to external banks and communicating to schools and payers.
- Maintaining customer bank details within the platform, including processing changes as requested by school customers.
- Running and checking system reports to ensure system accuracy and completeness
- Identify and report on trends for tasks completed to drive system improvements
- Other ad hoc tasks as required
Key Responsibilities
Background in finance administration, preferably in similar industrySkills and Knowledge :Prior experience in a similar roleKnowledge of Microsoft ExcelExcellent numeracy & analytical skills and attention to detailGood written and verbal communication skillsEffective listener, understanding of customers' needs and finding solutions for themHandling high volume debtor's ledger methodically and ability to prioritise workloadAble to work to deadlines with good time management skillsAbility to work on their own initiative and as part of a team.Ability to develop strong relationships with customersTeam player with the ability to share knowledgeSkills Required
Analytical Skills, Credit Control, Microsoft Excel