Assoc Mgr Payroll Services

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Primary / Essential Duties And Key Responsibilities

Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly.

Should be effectively able to manage a team of 7 -10 members.

The ability to coach, mentor, or guide the team is required.

Ensure that all daily production requirements are completed ensuring the SLAs are met.

Support managers and LT with automation and transformation projects supported by business.

To Maintain the required level of accuracy at all times.

Should be able to demonstrate ability to coach / mentor / guide the team.

Communicate potential service issue or business issue to LT and draft / propose correction and mitigation plan

You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively

Problem solving, time management and priority setting skills

Expected to demonstrate UKG core values

Generate operational metrics to communicate and manage the performance of the production team.

Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.

Engage in hiring along with the manager.

Implement quality control measures effectively.

To submit also assist and encourage team members to submit process innovation ideas as per the assigned goals.

Qualification

Excellent understanding of end-to-end payroll processes

Overall, 8 – 10 years of work experience of which last 5 years in US or global Payroll / HCM

Preferred Qualifications / Skills

Experience of leading a direct team

Working knowledge of UltiPro is a plus.

Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)

Industry level payroll certification will be a benefit.

Interpersonal Skills

Excellent written and verbal communication skills

Conflict resolution

Excellent customer service skills

Ability to handle multiple tasks under stringent timelines

Highly motivated and team oriented

Education / Certification / License

Bachelor's degree in business, Accounting, Computer Science or a related field or equivalent work experience will be considered.

FPC or CPP Certification is preferred

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Skills Required

ultipro , Microsoft Office Excel