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F&B Hostess

F&B Hostess

AccorHotelUdaipur, West Bengal, India
30+ days ago
Job description
  • Maintain complete knowledge of :
  • Dining room layout table / seat / section numbers proper table setups room   capacity hours of operation price range and dress code
  • Restaurant reservation procedures
  • Daily house count arrivals departures VIPs
  • Scheduled in-house group activities locations and times
  • All department policies / service procedures
  • Answer telephone within 3 rings using correct salutations and telephone etiquette.
  • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  • Communicate reservation or cancellation changes to management as they arise throughout the shift.
  • Monitor the preparation of own assignments ensuring compliance to departmental standards.
  • Ensure that all menus check folders are cleaned and in sufficient quantity.
  • Ensure that the hostess stand is cleaned and organized.
  • Review the Reservation book pre-assign designated tables and follow up on all special requests.
  • Greet the guests at the entrance of the restaurant.
  • Seat Guest accordingly to floor plan / being fair to each waiter.
  • Show guests their table which has been designated to them
  • Ensure that the guests are pleased with their table.
  • Present the open menu to the guest.
  • Ensure that the tables are set to the best service of the guest.
  • Anticipate heavy business times and organize procedures to handle waiting lines.
  • Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
  • Maintain positive guest relations at all times.
  • Be familiar with hotel services / activities to respond to guest inquiries accurately.
  • Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  • Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
  • Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
  • Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
  • Assist restaurant staff with their job functions to ensure optimum service to guest : when requested.
  • Promote a cooperative working climate maximizing productivity and quality.
  • Do table visits systematically at each meal period to ensure guest satisfaction.
  • Promote F&B Outlets to each customer in down time.
  • Successful completion of the training process.
  • To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
  • To assist in Menu printing.
  • Administration

    • To collect all general requisitions and food & beverage requisitions.
    • To prepare and record all inventory on daily monthly and quarterly basis.
    • Report any engineering issues and make a request for the same.
    • Maintain daily logs and update the Logbook on daily basis.
    • Financial and Revenue Responsibilities

    • To assist in carrying out monthly quarterly bi-yearly yearly inventory of operating equipment.
    • To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to.
    • To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis.
    • Guest Service Responsibilities

    • To establish a professional rapport with guests and maintain good customer relationship.
    • To handle guest enquiries in a friendly courteous and efficient manner.
    • To be fully knowledgeable about all bar products wine and cocktail recipes.
    • GENERAL DUTIES :

    • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
    • To provide friendly courteous and professional service at all times.
    • To maintain good working relationships with colleagues and all other departments.
    • To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
    • To comply with local legislation as required.
    • To respond to any changes in the department as dictated by the needs of the hotel.
    • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments / areas if required to meet business demands and guest service needs.
    • To attend training and meetings as and when required.
    • Confidentiality

    • Ensure confidentiality and secure storage of all intellectual property and data bases both hard copy and electronic. Adhere to Accor Internet and Email policy
    • Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company.
    • Qualifications : Qualifications

    • Relevant experience as a F&B Hostess or similar is an asset
    • Diploma / BS degree in hospitality management business administration or related field
    • Excellent communication skills & guest engagement skills
    • Excellent problem resolution skills along with outstanding communication and active listening skills
    • Ability to work flexible hours
    • Proficiency in English
    • Additional Information :

      Benefits

    • An opportunity to be with worlds preferred hospitality company
    • Captivating and rewarding experience working alongside passionate professionals
    • Range of exclusive Heartist Benefits
    • Develop your talent through learning programs by Academy Accor.
    • Remote Work : No

      Employment Type : Full-time

      Key Skills

      Bidding,Arabic Speaking,Fund Management,ERP,Airlines,Corrosion

      Experience : years

      Vacancy : 1

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    Fb • Udaipur, West Bengal, India

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