Assistant Operations Manager

Responsibilities :

• Lead a 20+ member team managing implementations across the US, UK, and AUS regions.
• Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support
• Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime.
• Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform.
• Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction.
• Ensure comprehensive documentation of implementation processes, client configurations, image migration procedures, and support guidelines.
• Provide regular reports on operational performance, project status, and team metrics to Leadership.
• Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous improvement.
• Mentor and coach team members, conduct performance evaluations and foster a culture of ownership, collaboration and accountability. Skills and Qualifications
• 8+ years of experience in operations management, with at least 3 years in leading software implementations.
• Experience working in a high-growth, SaaS-based or healthcare technology environment.
• Experience managing large-scale software implementations spread across multiple locations / countries.
• Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM).
• Experience in building scalable processes to improve operational efficiency and system adoption.
• Excellent communication and leadership skills to manage large teams and client interactions.
• Familiarity with healthcare compliance standards (e.G., HIPAA) is a plus.
• Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.
• Prior experience working Night Shifts. Location
• Trivandrum