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Assistant Manager-Operations

ConfidentialThiruvananthapuram / Trivandrum

6 days ago

Job description

Good work experience in International Voice Process

Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices)

Minimum 2 years of experience in working as Team lead.

Good knowledge about contact center metrices

People Management (KRA & Appraisal handling experience)

Stakeholder Management, Performance Management, Attrition handling

Skills Required

Team Handling, Performance Tracking, Voice Process, People Management

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Assistant • Thiruvananthapuram / Trivandrum