Senior Operations Head, Gen AI Platforms and Solutions

Overview

The primary objective of this role is to establish and lead a centralized operations function for PepsiCo's Gen-AI platforms, including PepGenX and Agent Factory. The role ensures platform reliability, incident management, vendor performance, and operational excellence across all sectors. It is critical to sustaining enterprise-scale AI adoption by overseeing 24x7 monitoring, ServiceNow-based workflow automation, and cloud FinOps, while coordinating with engineering, product, and vendor teams to maintain high availability, security, and performance at scale

Responsibilities

• 24x7 uptime and incident management via a dedicated Gen-AI Command Centre,
• Scalable platform monitoring and alerting across PepGenX, Agent Factory, and LLM stacks,
• Integration with ServiceNow for workflows, change control, and audit trails,
• Vendor accountability and contractor performance governance,
• Cost efficiency and platform FinOps using Azure-native tools,
• Enterprise security, compliance, and operational SLAs as Gen-AI becomes business-critical

Qualifications

Skills Required

Servicenow, Security, Cloud Infrastructure, Azure Cloud Services, Monitoring