ServiceNow Administrator

ServiceNow Administrator

Position Summary :

We are seeking an experienced ServiceNow Administrator with mandatory domain separation expertise to support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.

Key Responsibilities :

Incident Management & Resolution

• Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
• Perform root cause analysis and implement corrective actions to prevent recurring issues
• Collaborate with cross-functional teams to ensure timely incident resolution
• Maintain incident documentation and knowledge base articles

System Administration & Maintenance

Reporting & Analytics

Contact & Configuration Management

MSP & NOC Support

Required Qualifications :

Essential Requirements :

Preferred Certifications :

Technical Skills :

Additional Requirements :

Domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.