Associate Manager (Sales Operations)

Position Overview :

We are seeking a motivated and experienced Sales Coach to join our dynamic team. The ideal candidate will focus on identifying and developing upsell and cross-sell opportunities within our inbound care operations. You will manage sales campaigns, create incentive programs based on sales attainment, and oversee the governance of sales performance and compliance.

Key Responsibilities :

• Upsell and Cross-Sell Strategy :
• Analyze customer interactions to identify potential upsell and cross-sell opportunities.
• Develop and implement strategies to enhance sales performance within the inbound care team.
• Sales Campaign Management :
• Design, launch, and manage targeted sales campaigns to drive revenue growth.
• Monitor campaign effectiveness and provide recommendations for improvement.
• Incentive Program Development :
• Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
• Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
• Performance Governance :
• Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
• Provide regular reports on sales performance, identifying trends and areas for improvement.
• Training and Development :
• Conduct regular training sessions and workshops to enhance the sales skills of team members.
• Provide ongoing coaching and feedback to support individual and team performance.
• Collaboration and Communication :
• Work closely with management to align sales strategies with overall business objectives.
• Foster a collaborative environment that encourages knowledge sharing and best practices among team members.

Qualifications :