Application Support Engineer

(A) JOB SUMMARY :

We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team

(B) JOB RESPONSIBILITY :

Provide technical support to users on GIS based application

Handle all issues assigned by customer / user directly

Evaluate issues, troubleshoot and provide resolution

Ensure that all the operational processes and SLA are strictly followed

Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred

Provide application support during outage / degrade or any enhancements.

Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.

Need to interact with stakeholder regarding the resolution of issues.

Perform incident / change / release management activities

Troubleshoot end user problems

Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

Required to report to Customer Operational Manager.

Ready to work in 24

• 7 shift (rotational on weekly / bi-weekly).

(C) QUALIFICATION & SKILLSET

2 - 4 Years of Experience

Excellent written and verbal communication skills.

Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc.

Knowledge about application integration (integrated with other systems to receive data / information)

Knowledge of complete Data flow in the system.

ITIL certification is preferred (Good to have…)

Knowledge in Telecom wireline would be an advantage