Technical Voice Support Executive

ConfidentialHyderabad / Secunderabad, Telangana

6 days ago

Job description

We are looking for Technical Voice Support Executives to handle customer calls and provide real-time assistance for technical queries. The role involves troubleshooting issues, offering accurate resolutions, and ensuring high-quality customer support in a fast-paced BPO environment.

Title : Technical Voice Support Executive

Location : Gachibowli, Hyderabad

Work Mode : Work from Office

Experience : Minimum 1 year in International Voice Process (Technical / BPO)

CTC : Up to ₹4.5 LPA (Up to 30% hike on current CTC)

Key Highlights

5 Days Working
Night Shifts
2-Way Cab Facility (within 25 km from Gachibowli)
Immediate Joiners Preferred

Responsibilities :

Handle inbound / outbound calls and resolve technical queries.

Troubleshoot product or service-related issues.

Provide step-by-step technical guidance to customers.

Escalate unresolved issues to the concerned department.

Maintain detailed and accurate records of all customer interactions.

Ensure prompt and satisfactory resolution for all customer concerns.

Requirements

Any Graduate (Technical background preferred)

Minimum 1 year of experience in International Voice Process (Technical / BPO preferred)

Excellent communication skills in English

Willingness to work in rotational night shifts

Compensation & Benefits

Salary : As per company standards (up to 30% hike for eligible candidates)

2-Way Cab Facility (within 25 km radius)

Skills Required

Tech Support, Technical Voice Support

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Technical Support Executive • Hyderabad / Secunderabad, Telangana