Technical Support Engineer
USTBengaluru, India30+ days ago
Job descriptionExperience of 2-5 years in the Tech Support Industry with at least 1 year of experience in the Enterprise Tech Support domain (Servers, Storage and Networking). Hands-on experience in service & support of physical servers from prominent OEMs – HPE, Dell, Lenovo, Intel, IBM, Cisco etc. Experience in analysing issues associated with Servers and internal server components that include System Boards, HDDs, SSDs, DIMMs, Processors, Network Adapters, Storage Controllers etc. Provide support for server management software which includes remote management software, remote monitoring tools, server firmware, drivers etc. Troubleshoot hardware, software and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware etc. Collaborate with the other Business Units / Teams to provide solution on complex situations involving multiple technologies. General knowledge of Networking concepts and should have exposure to basic Storage concepts like RAID, SAN, NAS, FC protocol, iSCSI protocol etc.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
Qualifications
Work Model - 5 days (work from office)
Work Timing - Rotational Shift
Work Location - Whitefield
Expected Joining Date - Immediate to 15 days
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Technical Support Engineer • Bengaluru, India
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