Job Overview
Drive transformation on the platform with advanced analytics, reporting, and performance measurement solutions.
Key Responsibilities
- Design and implement Performance Analytics solutions to enable data-driven decision-making.
- Collaborate with stakeholders to gather reporting requirements and translate them into actionable dashboards, KPIs, and scorecards.
- Integrate PA with various modules for real-time insights.
- Define performance indicators, create advanced analytics models, and ensure data accuracy and governance.
- Work closely with teams for smooth adoption of PA solutions.
- Provide ongoing support, enhancements, and training to stakeholders and end-users.
Requirements :
5+ years of experience, 3+ years in Performance Analytics (PA).Strong understanding of KPIs, scorecards, and advanced PA configurations.Hands-on experience integrating PA with modules such as ITSM, HRSD, or ITOM.Familiarity with Organizational Change Management is a strong plus.Excellent communication skills and client-facing experience.ServiceNow CSA and PA certification preferred.