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Senior Specialist - Genesys

IOWeb3 TechnologiesPune

30+ days ago

Job description

Job Summary

We are seeking a Senior Specialist with 5 to 7 years of experience in Genesys to design implement and optimize Genesysbased solutions for enterpriselevel contact centers.

Job Description :

Work as a subject matter expert in Genesys providing technical guidance and best practices for solution design and deployment
Collaborate with crossfunctional teams to configure and integrate Genesys platforms tailored to business requirements
Contribute to the continuous improvement of Genesys deployments focusing on system optimization and operational efficiency
Stay current with the latest Genesys features releases and industry trends to ensure solutions remain uptodate and competitive
Support the evaluation and adoption of new Genesys modules or enhancements based on evolving business needs
Participate in technical discussions workshops and knowledge sharing sessions to foster team development.

Roles and Responsibilities

Lead the implementation and upgrade of Genesys solutions across multiple projects

Serve as the primary technical advisor for Genesysrelated initiatives ensuring alignment with organizational objectives

Gather and analyze requirements from stakeholders to translate business needs into effective Genesys solutions

Review and validate technical designs to ensure scalability security and compliance with standards

Troubleshoot and resolve complex technical issues related to Genesys platforms in a timely manner

Provide mentorship and guidance to junior team members on Genesys integrations and advanced functionalities

Document solution architectures configurations and best practices for future reference

Engage in continuous learning and contribute to the overall knowledge base of the Genesys skill cluster family.

(ref : hirist.tech)

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Senior Specialist • Pune