VDI Support Specialist

Key responsibilities for this role include providing level 1–3 support for Horizon VDI user issues, including session performance, access, printing and profile-related incidents.

Critical tasks involve creating maintaining and updating golden images for various user groups, including application packaging patching and configuration.

The successful candidate will have experience supporting VMware Horizon View (7.x or 8.x) including Connection Server Composer and Agent as well as proficiency with tools like Horizon Administrator / Console vSphere Client and basic PowerShell scripting.

Preferred qualifications :

• Deep experience creating and maintaining golden images including app installs optimizations and Windows updates
• Working knowledge of FSLogix profile redirection and user data management
• Experience integrating VDI with multi-factor authentication antivirus and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Collaboration with infrastructure teams on networking DNS storage and security configurations for VDI

Key benefits :