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▷ (Apply in 3 Minutes) CELONA Private 5G
HCLTechNoida, Uttar Pradesh, India15 hours ago
Job descriptionExtensive experience in Private 5G environment Celona technology specialist Cisco SDA Router - Cisco (BGP, EIGRP, MPLS, WAN) Switch – Cisco Load Balancer - F5 SD-WAN experience a plus Min 8+ years of Network Engineer experience supporting global network infrastructures Experience in working as part of a global support (follow the sun) model Cisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN / WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems Extensive hands-on experience with : Cisco Prime Cisco Wireless LAN technologies Cisco WLAN Controllers Cisco SDA Cisco ASR, ISR and Catalyst product families Cisco Meraki Devices MS and MX Series. F5 Load balancers Cisco SD-WAN Excellent verbal and written communication skills (English) Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties Excellent customer handling skills Ability to handle high pressure situations Can drive HCL’s value and its methodology CCIE CCIE Enterprise Wireless CCIE Enterprise Infrastructure CCIE Service Provider F5-CSE / F5-CTS 300-415 ENSDWI certification ITIL v4
Dear Candidate,
Kindly find below JD.
Location - Noida, Chennai and Bangalore
Responsibilities & Qualifications
Responsibilities
- Handling tickets / Incidents via Service Now platform
- Lead technical incident calls as a SME
- Troubleshooting and providing break fix support to technical issues
- Perform root cause analysis of raised issues
- Defining process improvements and ensuring that the processes are adhered to
- Take shared ownership of resolving issues in a SLA driven environment
- Mentoring / training team members as a SME
- Testing and auditing as required from time to time
- Improves and maintains customer and employee satisfaction
- Work as part of a Follow the Sun support global support model
Technology Knowledge
Qualifications
Soft Skills
Certifications
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Apply In • Noida, Uttar Pradesh, India
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