CELONA Private 5G

Dear Candidate,

Kindly find below JD.

Location - Noida, Chennai and Bangalore

Responsibilities & Qualifications

Responsibilities

Handling tickets / Incidents via Service Now platform

Lead technical incident calls as a SME

Troubleshooting and providing break fix support to technical issues

Perform root cause analysis of raised issues

Defining process improvements and ensuring that the processes are adhered to

Take shared ownership of resolving issues in a SLA driven environment

Mentoring / training team members as a SME

Testing and auditing as required from time to time

Improves and maintains customer and employee satisfaction

Work as part of a Follow the Sun support global support model

Techn ology Knowledge

Extensive experience in Private 5G environment

Celona technology specialist

Cisco SDA

Router - Cisco (BGP, EIGRP, MPLS, WAN)

Switch – Cisco

Load Balancer - F5

SD-WAN experience a plus

Qualifications

Min 8+ years of Network Engineer experience supporting global network infrastructures

Experience in working as part of a global support (follow the sun) model

Cisco CCIE and other industry standard networking certifications

Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN / WAN architectures and IP Services.

Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems

Extensive hands-on experience with :

Cisco Prime

Cisco Wireless LAN technologies

Cisco WLAN Controllers

Cisco SDA

Cisco ASR, ISR and Catalyst product families

Cisco Meraki Devices MS and MX Series.

F5 Load balancers

Cisco SD-WAN

Soft Skills

Excellent verbal and written communication skills (English)

Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties

Excellent customer handling skills

Ability to handle high pressure situations

Can drive HCL’s value and its methodology

Certifications

CCIE

CCIE Enterprise Wireless

CCIE Enterprise Infrastructure

CCIE Service Provider

F5-CSE / F5-CTS

300-415 ENSDWI certification

ITIL v4