Senior Operations Manager

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Description For Senior Manager – Operations

Driving Company Values & Vision : As Part of the Senior Leadership team, need to ensure complete span is aligned with the end goals and values of the organization.

Leadership / Coaching : Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship, with Ops Managers & FLMs, setting a positive example for their working relationships with their teams.

Career Development / Performance & Dialogue : Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.

Continuous Improvement : Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM.

As a Sr. Manager, Candidate Is Responsible For

• The Candidate will be responsible for a span in the range of 200-250 FTEs. The span can vary depending upon process complexity and stage of business.
• Complete oversight of Operations, Training and Compliance.
• Client relationship management
• Upselling capabilities and performance to add further business & scope of work
• Identify and lead projects of high impact within the business.
• Manage delivery of client's expectations outlined in the scope of work SOW.
• Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.
• Ability to oversee and manage a team that will handle Backend service delivery for multiple clients / sites / facility.
• This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.
• Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
• Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.
• Other duties as outlined by leadership.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit : r1rcm.com

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Skills Required

Compliance, Client Relationship Management