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Senior Manager - Technical Operations

Senior Manager - Technical Operations

ConfidentialHyderabad / Secunderabad, Telangana
19 days ago
Job description

Key Responsibilities :

Team Leadership and Management :

  • Lead, mentor, and manage the technical operations team to ensure high performance and professional growth.
  • Establish clear goals, track progress, and provide regular feedback to team members.
  • Foster a collaborative work environment focused on accountability and continuous improvement.

Infrastructure Management :

  • Oversee infrastructure operations, including servers, networks, storage, and cloud environments.
  • Implement best practices for infrastructure performance, scalability, and security.
  • Ensure effective capacity planning, monitoring, and disaster recovery readiness.
  • Operational Excellence :

  • Develop and enforce operational procedures and service-level standards.
  • Collaborate with cross-functional teams to identify and resolve infrastructure bottlenecks.
  • Drive automation initiatives to enhance efficiency and reduce manual intervention.
  • Incident and Problem Management :

  • Manage and prioritize incidents, ensuring timely resolution and root cause analysis.
  • Coordinate with global teams to ensure 24 / 7 operational support and system uptime.
  • Establish escalation processes and maintain detailed documentation of incidents.
  • Security and Compliance :

  • Ensure adherence to security protocols, policies, and compliance frameworks.
  • Partner with the security team to proactively identify and mitigate potential vulnerabilities.
  • Maintain audit readiness and compliance with IT governance standards.
  • Process Improvement and Innovation :

  • Identify opportunities to improve system reliability, cost efficiency, and performance.
  • Stay current with emerging technologies and recommend solutions to optimize infrastructure operations.
  • Implement monitoring and alerting tools to enhance proactive issue detection.
  • Qualifications & Experience :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 8+ years of experience in IT infrastructure or technical operations, with at least 3 years in a leadership role.
  • Proven expertise in managing cloud and on-premise environments.
  • Strong knowledge of networking, virtualization, Linux / Windows systems, and DevOps practices.
  • Experience with IT monitoring, automation, and configuration management tools.
  • Excellent problem-solving, communication, and team management skills.
  • Ability to work effectively in a global and fast-paced environment.
  • Skills Required

    Cloud Computing, Data Analysis, Technical Leadership, Infrastructure Management, Agile Methodologies

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    Operation Manager • Hyderabad / Secunderabad, Telangana

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