Medical Coder - Operation Manager

Job Title : Medical Coder - Operations Manager

Department : Operations

Specialty : Home Health

NP : Immediate to 30 days NP

Job Summary :

We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day

operations of the company. The ideal candidate will be responsible for streamlining processes,

managing a team, optimizing productivity, and ensuring smooth operational execution. This position

demands strong leadership skills, operational expertise, and the ability to drive efficiency

improvements across all operational areas.

Key Responsibilities :

 Operations Management :

o Oversee daily operational activities to ensure efficient and effective operations.

o Monitor and improve performance metrics such as cost control, productivity,

quality, and on-time delivery.

o Identify operational issues and proactively implement solutions.

o Develop and implement operational strategies to achieve short-term and long-term

business goals.

 Team Leadership :

o Lead, mentor, and motivate a team of operational staff to achieve goals and

objectives.

o Conduct regular team meetings, performance reviews, and training programs.

o Foster a positive work environment and ensure adherence to company policies and

procedures.

 Process Optimization :

o Analyze workflows and operational processes, identifying areas for improvement.

o Implement process improvements to increase efficiency, reduce costs, and enhance

customer satisfaction.

o Utilize technology and systems to automate and streamline operations.

 Quality Assurance :

o Establish and monitor key performance indicators (KPIs) to track quality and

operational standards.

o Ensure adherence to company quality policies and regulatory requirements.

o Resolve customer issues and complaints promptly, ensuring customer satisfaction.

 Cross-Department Collaboration :

o Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth

collaboration and alignment of business objectives.

o Assist in forecasting and planning to meet operational demands and business needs.

 Reporting & Analysis :

o Prepare regular reports on operational performance, including productivity, costs,

and quality.

o Present analysis and recommendations to senior management for strategic decision-

making.

Qualifications & Skills :

 Education :

o Bachelor's degree or a master's degree or relevant certifications is a plus.

 Experience :

o 10-15 years of experience in operations management in US healthcare (Coding).

o Proven track record of managing teams, driving process improvements, and

achieving operational goals.

 Skills :

o Strong leadership and team management skills.

o Excellent problem-solving and decision-making abilities.

o Proficiency in using operational management tools and software.

o Strong organizational and multitasking skills.

o Excellent communication skills, both written and verbal.

o Knowledge of budgeting and financial management.

o Ability to adapt to changing business needs and priorities.

 Personal Attributes :

o Detail-oriented with a focus on efficiency and quality.

o Strategic thinker with a hands-on approach to execution.

o Proactive, self-motivated, and results driven.

Skills Required

Operations Management, Process Optimization, Team Leadership, Quality Assurance