Role Responsibilities
- Oversee daily operations, ensuring SLAs for coding accuracy and turnaround are met
- Guide team leads in performance management and skill development
- Handle client communications, escalations, and reporting effectively
- Maintain compliance with HIPAA, ISO, and internal quality standards
Key Deliverables
Ensure effective training and onboarding for new client projectsImplement process improvements to enhance coding quality and efficiencyTrack and report KPIs, productivity, and resource utilizationMaintain a positive and productive team environmentSkills Required
Team Management, Resource Planning, Medical Coding, Process Improvement