Head of Human Resources

Duties and responsibilities

Partner with leadership to design and execute HR strategies aligned with the company's growth plans.

Translate business goals into talent strategies and workforce planning.

Build and scale HR systems, tools, and policies for a growing organization.

Lead end-to-end recruitment focusing on speed and quality of hire including retail hiring.

Ensuring a seamless end-to-end journey for the candidate during onboarding and offboarding activities.

Build a strong employer brand through internal initiatives and external platforms.

Institutionalize a performance management framework that is transparent and outcome-driven.

Drive employee engagement and retention through data-led insights and initiatives.

Own HR operations including compensation, HRMS, policies, and compliance and administration.

Ensure legal and statutory compliance across HR practices.

Manage HR documentation, contracts, payroll, and labour law compliance.

Handle employee relations and grievance management proactively.

Coordinate with HR representative at the Production Unit for regular updates on workers – pay, benefits, leaves & attendance, engagement, and policies / SOP introduction.

Create and review retail SOP’s and policies and coordinate with the team for retail hires, attrition, benefits, incentive plans, grievances and leave management.

Vendor Management for contractual hires, payment of contractual hires, legal compliances and overall fit in the organization.

Working closely with the Finance Team for assisting with internal and external audits.

Desired Candidate Profile

Excellent communication (English) skills

Bachelor's degree or relevant experience

Should have good work ethics and calm attitude

8-10 years' experience in Human Resources in an e-commerce setup would be ideal

Strong recruiting and demonstrated ability to improve talent acquisition strategies

Demonstrated expertise training managers and employees

Strong organizational, critical thinking and communications skills

Good interpersonal skills along with problem-solving skills.

Attention to detail and good judgement

Accuracy and attention to detail

Ability to work in a team

Strong analytical ability and able to prioritize issues for problem resolution

Computer proficient, especially in using PowerPoint and Excel