Assistant manager - Ar Caller

Roles and Responsibilities :

• Lead and manage a team of AR Callers to achieve performance targets and operational efficiency.
• Handle escalations, resolve complex account issues, and ensure timely follow-up on outstanding claims.
• Monitor team performance, provide constructive feedback, and drive continuous improvement.
• Ensure adherence to client-specific guidelines, policies, and compliance standards.
• Conduct regular training sessions to enhance team knowledge on denial management and AR processes.
• Analyze trends in claim rejections, denials, and delays to implement effective corrective actions.
• Collaborate with internal teams to ensure smooth workflows and optimize results.
• Prepare and present reports on team performance, productivity, and outcomes to senior management.
• Stay updated with the latest developments in US healthcare and medical billing processes.
• Foster a positive work environment to maintain high team morale and employee retention.

Skills Required

Us Voice Process, Ar Calling, Rcm, Denial Management