Infrastructure / Hosting - Architect

About the Company :

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Role : Infrastructure / Hosting - Architect

Experience : 14+ Yrs

Work Location : Gurugram

Skills : Architectural exp. in Infrastructure / Hosting, Virtualization (VMware), Unix / Linux, Database (SQL / Oracle / Sybase), Storage, Cloud Native

Job Summary :

We are looking for an experienced Infrastructure Delivery Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.

Key Responsibilities :

• Serve as the primary point of contact for the Infra hosting program across on-prem and cloud.
• Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
• Lead cross-functional teams of Backup, Storage, Database Administration, and Cloud Administration to deliver high-quality support and continuous improvements.
• Oversee the full incident lifecycle, including monitoring, prioritization, root cause analysis, and resolution—supported by proactive trend analysis.
• Govern the Change Request (CR) process from scoping and estimation to approvals, implementation, and closure.
• Collaborate with cross-functional teams on network, access controls, and landscape optimization.
• Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
• Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
• Drive ITIL-based processes for incident, problem, change, and release management.
• Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
• Conduct regular service review meetings with stakeholders to ensure high levels of client satisfaction.
• Manage the pipeline for change requests in line with governance protocols and provide regular status updates and executive reporting.

Required Skills & Qualifications

Skills Required

VMware, Sybase, Unix, Database Sql, Storage, Linux, Oracle, Azure, Virtualization, Cloud Native, Aws