Junior Associate (3 Days Left)

We are looking for a detail-oriented 'Junior Associate - Quality & Training' to join our team. The role involves monitoring customer interactions, evaluating call quality, and supporting continuous improvement efforts to ensure a high standard of customer service.

Job Responsibilities :

• Listen to recorded calls to check quality and accuracy.
• Report call issues or problems to senior team members.
• Support training of new joinees.
• Help update call scripts or guidelines when needed.
• Work with team leads to improve agent performance.
• Keep records of quality checks and reports.