Technical Account Manager

About Us :

CultureMonkey is shaking up the HR Tech SaaS space. We’re a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture.

As we expand our product offerings and explore new business opportunities, we’re looking for a self-starter who thrives in high-speed environments and loves solving complex challenges. If you’re excited about making a real impact in a startup where your ideas can take shape, this is the place for you!

About the Role :

We are looking for a Technical Account Manager (TAM) to serve as the primary technical liaison between our company and key customers. In this role, you will be responsible for ensuring successful product adoption, resolving technical issues, and providing strategic guidance to help customers achieve their business goals. You will collaborate closely with engineering, customer success, and sales teams to deliver a seamless customer experience.

Key Responsibilities :

• Serve as the primary technical point of contact for customers, understanding their business needs and objectives.
• Provide proactive technical guidance and best practices to optimize product adoption and performance.
• Collaborate with internal teams (Engineering, Product, Support) to resolve customer issues and drive continuous improvements.
• Conduct technical reviews, assess risks, and recommend solutions to enhance customer experience.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Deliver product training, technical workshops, and roadmap discussions.
• Monitor customer health metrics and drive retention and expansion opportunities.

What We’re Looking For :

Why Join Us?

If you’re excited about this opportunity and ready to take the next step in your career, apply now.

Check out Life at CultureMonkey here - https : / / www.culturemonkey.io / life-at-culturemonkey /