Credit and Collections Analyst

Job Summary-

The Cash Application associate is responsible for accurately applying customer payments to outstanding invoices, resolving routine unapplied cash issues, and ensuring the AR ledger reflects correct balances. The role involves working with bank statements, remittance advices, lockbox files, and ERP systems, while also handling standard customer and internal queries related to payment allocation.

Exp : Fresher or 1yr exp

Shift : US Shift (5pm to 2am) should be flexible

Work mode : 5days WFO

Role : US collections, US Voice process, dispute resolution & negotiation skill are mandate

NP : Immediate to 30days

Cab facilities provided

Key Responsibilities

• Review and post customer payments from various sources (bank transfers, lockbox, cheques, credit cards, etc.).
• Match customer payments against invoices using remittance advice or other supporting documents.
• Handle unapplied and unidentified cash by investigating and resolving discrepancies.
• Reconcile daily cash postings with bank statements.
• Coordinate with Collections, AR, and Customer Service teams to resolve routine payment issues.
• Process adjustments, write-offs, refunds, and credit / debit memos as per policy.
• Monitor and update unapplied cash reports, ensuring timely clearance.
• Support month-end closing activities including reconciliations and reporting.
• Ensure compliance with company policies, SOX / internal controls, and audit requirements.
• Escalate complex issues to Level 13 / 12 for resolution.