Renewal Associate

Dear All,

We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Renewals Associate.

We are seeking skilled and detail-oriented Renewals Specialists (Specialist in International Markets, Preferably US and UK Market) with 1-5 years of experience in Customer renewals.

Job Responsibilities :

As a Customer Renewals Associate, your day-to-day tasks will typically involve the following :

• Provide a focused and friendly service to all customers, providing quotations, and assisting with queries
• Maximize the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies
• Assume ownership of an enquiry made until the issue is fully resolved
• Communicate quotations, advising the most appropriate information in terms of price and cover to meet the customers needs
• Respond to enquiries from customers received by email / phone ensuring that all information required by customers is obtained and communicated in a timely manner
• Maintain the system for raising renewals and ensuring they are actioned before the renewal date
• Telephone account management and the ability to build strong customer relationships
• Maintain a high level of product knowledge by keeping up to date with product developments
• Maintain a high-level understanding of our customers Accounting / CPA and Payroll / HCM business models, as the context for their use of our products and services
• Provide proactive coordination with internal stakeholders, and proactive customer communications and tracking of customer activities

Preferred candidate profile