Talent.com
This job offer is not available in your country.
Client Services Associate

Client Services Associate

Astro Vistaarchennai, tamil nadu, in
30+ days ago
Job description

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Core Responsibilities

Lead Handling (Daily Priority)

  • Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
  • Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
  • Use pre-approved messaging templates and personalize where needed.
  • Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

  • Classify each lead based on interest : Courses, Spells, Products, or Consultations.
  • Use internal CRM or tracking system (e.g. spreadsheet / Notion / WhatsApp tags) to log details : Name, Interest, Budget, Timeline, Follow-up Date.
  • Disqualify politely if a lead is clearly misaligned.

    • Conversion Strategy

  • Share the right offering link / post / resource based on their expressed need.
  • Suggest the best-fit product or session if the client seems confused.
  • Upsell or cross-sell where meaningful.
  • Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

    • Customer Onboarding

  • For every successful conversion, guide the client clearly through :
  • Payment confirmation
  • Product / course access instructions
  • Follow-up timelines (e.g., when to expect delivery or session booking)
  • Confirm all onboarding steps are understood by the client.

    • Client Relationship Management

  • Check in after delivery / service (in 3–5 days).
  • Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
  • Escalate any dissatisfaction or refund request immediately to the co-founders.

    • Collaboration & Strategy Input

  • Share weekly insights on what leads are asking, common objections, and what’s working.
  • Suggest content or campaign ideas to improve conversions or address objections.
  • Coordinate with marketing / design when templates or creatives are needed.

    • Reporting

  • Daily tracker update before EOD :
  • Number of leads received
  • Number converted
  • Hot / warm / cold classification
  • Issues / escalations if any

    • Soft Skills Expected

  • Empathy without over-promising
  • A balance of professionalism and spiritual insight
  • Quick learner of our offerings and inner process
  • Reliable, accountable, and proactive

    • Tools & Channels

  • Instagram (DMs, comments, story replies)
  • WhatsApp Business
  • Notion / Google Sheet for tracking (or CRM, if introduced)
  • Canva (basic familiarity is a plus)
  • Payment gateways (Razorpay, GPay, etc.)

    • KPIs (To Be Reviewed Monthly)

  • Response time average
  • Conversion rate from inbound leads
  • Client satisfaction (based on feedback or repeat purchase)
  • Contribution to strategy or campaign improvement
    • Create a job alert for this search

    Client Service Associate • chennai, tamil nadu, in

    Related jobs
    • Promoted
    Client Advisor-Private Client Group

    Client Advisor-Private Client Group

    Chola SecuritiesChennai, Tamil Nadu, India
    Chennai, Bangalore, Hyderabad, Kolkata, Pune & Delhi.Execute trades on behalf of clients, aligning with their investment strategies and preferences. Provide expert advisory services to enhance portf...Show moreLast updated: 30+ days ago
    Client Relations Associate

    Client Relations Associate

    FreeElective NetworkChennai, Tamil Nadu, India
    Quick Apply
    Chennai, introduced and operates Jodi365.We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married.We work closely with ...Show moreLast updated: 30+ days ago
    • Promoted
    Billing Associate

    Billing Associate

    ConfidentialChennai
    Handle Inpatient (IP) and Outpatient (OP) billing processes accurately and efficiently.Process and manage cash collections, receipts, refunds, and settlements. Verify and process insurance claims, c...Show moreLast updated: 8 days ago
    • Promoted
    Business Service Outsourcing - Associate / Senior Associate

    Business Service Outsourcing - Associate / Senior Associate

    ConfidentialChennai
    Adhere to the highest degree of integrity, professional standards and strict client confidentiality.Based on clients requirement and selected software, setting up the accounting system including cr...Show moreLast updated: 30+ days ago
    Treasury Client Onboarding || Chennai

    Treasury Client Onboarding || Chennai

    2comsChennai, TN, in
    Quick Apply
    Treasury Client Onboarding Specialist.We are seeking a highly skilled and detail-oriented Treasury Client Onboarding Specialist to join our team. As a key member of our Treasury Client Service team,...Show moreLast updated: 4 days ago
    • Promoted
    Associate Consultant

    Associate Consultant

    Calfus Inc.Chennai, IN
    As an Oracle ERP (EBS / Fusion) consultant, you are required to help the client in maintaining, upgrading, and extending the applications as per business requirements. You will bring consultative skil...Show moreLast updated: 4 days ago
    • Promoted
    Process Associate

    Process Associate

    NAF Technology IndiaChennai, Tamil Nadu, India
    New American Funding (NAF) is a mortgage lender offering an array of loan options.Established in 2003 and headquartered in Tustin, CA, United States. New American Funding (NAF) - India, is the subsi...Show moreLast updated: 30+ days ago
    • Promoted
    Process Specialist

    Process Specialist

    Tata Consultancy ServicesChennai, Tamil Nadu, India
    Direct Walk-In interview opportunity for International KYC, Sanction Screening Analyst Professionals & Disputes Credit Card Non-Fraud Analyst at Chennai on 6th September 2025.Note : Candidates with ...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Associate- Australia

    Operations Associate- Australia

    AmberSaint Thomas Mount, Tamil Nadu, India
    Job Title : Operations Associate (Australia Region) Work Hours : 9 (Rotational); 5.Shift Timings : 7 AM- 4 PM, 9 AM- 6 PM, 12 : 00 PM – 9 : 00 PM About Amber (https : / / amberstudent.Long-term accommodat...Show moreLast updated: 25 days ago
    • Promoted
    Associate - Customer Services, Non-T1 Service

    Associate - Customer Services, Non-T1 Service

    ConfidentialChennai, India
    SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial nee...Show moreLast updated: 8 days ago
    • Promoted
    Process Associate / Senior Process Associate

    Process Associate / Senior Process Associate

    ConfidentialChennai
    Performing AML alert reviews where a Transaction Monitoring Analyst seeks to mitigate risks associated to financial crimes and potentially suspicious activity. Applying research and analytic techniq...Show moreLast updated: 17 days ago
    • Promoted
    Associate - Procurement Services

    Associate - Procurement Services

    WNS ProcurementChennai, Tamil Nadu, India
    Role purpose : Providing support to maximize value from Procurement Tools, Process and Governance.And to ensure that all change activity is managed in a efficient and effective way Ensure suppliers ...Show moreLast updated: 7 days ago
    • Promoted
    Associate Treasury

    Associate Treasury

    ConfidentialChennai
    The Treasury Analyst is responsible for supporting the execution of KBR s Treasury strategy.The Treasury function drives efficient and comprehensive results to deliver accurate cash positions, fore...Show moreLast updated: 30+ days ago
    • Promoted
    Client Account Services Analyst

    Client Account Services Analyst

    ConfidentialChennai
    Competitive compensation, including base pay and annual incentive.Comprehensive health and life insurance and well-being benefits, based on location. Paid Time Off and Personal / Family Care, and othe...Show moreLast updated: 12 days ago
    • Promoted
    Associate

    Associate

    ConfidentialChennai, India
    A career within PwC&aposs Oracle Services Practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalize on...Show moreLast updated: 30+ days ago
    Shared Service Associate

    Shared Service Associate

    CBTSChennai, Tamil Nādu, India, 600089
    CBTS serves enterprise and midmarket clients in all industries across the United States and Canada.CBTS combines deep technical expertise with a full suite of flexible technology solutions includi...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Process Associate

    Senior Process Associate

    Tata Consultancy ServicesChennai, IN
    Direct Walk-In interview opportunity for International KYC, Sanction Screening Analyst Professionals & Disputes Credit Card Non-Fraud Analyst at Chennai on 30th Aug 2025. Note : Candidates with relev...Show moreLast updated: 25 days ago
    • Promoted
    Client Support Specialist

    Client Support Specialist

    Scry AIchennai, tamil nadu, in
    Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across fin...Show moreLast updated: 24 days ago