MacOS Endpoint Management Specialist

Dear Candidate,

We are hiring “ JAMF ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.

• Email ID;

vishvabharti.khair@hcltech.com

GRADE / ROLE / SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.

Job Description :

Patch Management for servers and end user devices (Windows & Mac, Laptops and Desktops)1 Review all patches relevant to the IT environment and classify how the patches should be installed as defined by IT policies

2 Implement already documented and established processes and standards for patch management procedures that meet the requirements of and adhere to defined policies

3 Install patches (MAC OS, change management process and procedures including acquiring required organizational approvals

4 Qualification and sign off of patch to be rolled out

5 Monitoring and report patch approval status on patching tool

6 Decision on unpatched devices (post remediation and troubleshooting efforts) will be taken by client for refresh / replacement

7 Pre-testing of all patches against the standard test machines

8 Provide test and UAT user list

9 WSUS Synchronization

10 MECM SUP Synchronization

11 Setting up ADR's (If applicable)

12 Classifying type of patches to be deployed

13 Creating Software Update Group (SUG)

14 Creating Software Update Deployment Packages

15 Distribution of the Deployment Package

16 UAT of the Software Updates

17 Provide target list of machines / users for UAT and exception for mass rollout

18 Cleaning of SUP / MECM, and JAMF

19 Removing of corresponding collection / packages

20 Monitor software vendors where applicable for patch releases and work with PenFed in relation to the on-boarding of new software

21 Recommend the type of patches and how and when patches are to be rolled out to PenFed based on criticality

22 Provide test machines (the type and requirements of such test machines to be notified to PenFed by the Vendor) for patch testing. PenFed shall provide where available remote access to the test machines if requested by the Vendor

23 Test and confirm compatibility of updates patches or corrections including validating any special installation or configuration requirements before widespread deployment within the EUC environment

24 Automated deploy and support all EUC software in both stationary andin mobile environments for laptops and Mobile Devices

25 Install Third Party-supplied corrections and patches to all EUC device embedded software (e.G. drivers and firmware) and all EUC software as necessary including updates as identified through the Microsoft deployment ring approach

26 With respect to PenFed-developed applications distribute Software install Software and install upgrades as required by PenFed

27 Tailor support to the individual needs of Authorized Users and to meeting Service Levels

28 Provide periodic reporting to PenFed on the distribution and installation of all EUC software

29 Provide Patch Management reports

30 Carry out attestation of CIS Benchmarking data and take appropriate remediation steps

31 Review the assessment data on a monthly basis

32 Provide hosting of MECM Maintenance of comprehensive documentation pertaining to MAC OS security baseline compliance in accordance with applicable laws, regulations, and industry standards

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases