ServiceNow - Senior QA

We are looking for an experienced ServiceNow Senior QA Engineer with hands-on expertise in Automated Test Framework (ATF) to lead quality assurance efforts across multiple ServiceNow modules. The role involves designing and executing manual and automated test cases, building automation suites using ATF, and ensuring platform releases are stable, compliant, and high quality.

Key Responsibilities

• Lead QA activities for ServiceNow platform implementations, enhancements, and upgrades.
• Design, develop, and maintain Automated Test Framework (ATF) test suites for regression and functional testing.
• Work closely with ServiceNow developers, architects, and process owners to ensure comprehensive test coverage.
• Perform manual testing where automation is not feasible, ensuring functional accuracy and usability.
• Validate integrations between ServiceNow and external systems via APIs, MID servers, or other mechanisms.
• Support continuous testing as part of CI / CD pipelines using ATF and other automation tools (if applicable).
• Document and manage test cases, test results, and defect logs in alignment with QA processes.
• Participate in release readiness reviews, identifying quality risks and providing recommendations.
• Mentor junior QA team members and contribute to QA process improvements.

Required Skills & Experience

Good To Have (Preferred Skills)

Education

Sample Job Summary (for Posting)

We are seeking a Senior ServiceNow QA Engineer skilled in both manual and automated testing, with deep experience in ServiceNow's Automated Test Framework (ATF) . The ideal candidate will lead test strategy, automation, and execution across ServiceNow modules, ensuring smooth, high-quality releases in a fast-paced Agile environment.

Skills Required

Jenkins, Manual Testing, Git, Javascript, Jira, Azure Devops