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Director-Tutor Community Operations

Director-Tutor Community Operations

ConfidentialGurugram, Gurgaon / Gurugram, India
5 days ago
Job description

Job Title : Director-Tutor Community Operations

Location : Gurgaon (Strictly Work from Office)

Experience : 15+ years

Job Overview :

We are looking for a highly experience d Director-Tutor Community Operations to lead and optimize tutor community operations. This role requires strong analytical skills, process-driven thinking, and the ability to handle large-scale tutor operations efficiently. The ideal candidate should have prior experience i n ed-te ch and a track record of building operational processes from scratch

Key Responsibilities :

Tutor Community Operations Management :

  • Oversee and manage end-to-end tutor community operations.
  • Develop and implement efficient processes to streamline operations.
  • Ensure smooth onboarding, engagement, and retention of tutors .

Data & Analytics : :

  • Strong analytical approach to measure and improve community operations.
  • Handle large-scale data sets to derive actionable insights.
  • Monitor key operational metrics and continuously optimize process
  • Communication & Stakeholder Management :

  • Excellent communication skills to interact with a large number of tutor.
  • Ensure effective internal and external communication for tutor operations.
  • Work closely with cross-functional teams to improve tutor experience.
  • Team Leadership & Process Building :

  • Lead and mentor a team to drive operational efficiency.
  • Create scalable processes from scratch and drive operational excellency.
  • Technology & Tools

  • Hands-on experience wi th CRM and LSQ to ols for managing tutor interactions and performance tracing.
  • Strong proficiency in data-driven decision-making using technology platforms.
  • Experience wi th data and product development, including SQL, coding, and quer ies to optimize tutor operations .
  • Key Skills & Qualifications :

  • 15+ years of experience in ed- tech or a related field.
  • Proven expertise in community operations, process management, and data analysis .
  • Strong operational excellence with the ability to create and optimize workflows.
  • Experience managing large tutor communities and ensuring high engagement.
  • Excell ent communication and leadership sk ills to handle large-scale interactions.
  • Hands-on experience w ith CRM and LSQ t ools for efficient operations.
  • Proficiency in data analys is (SQL and quer yies ) and product development.
  • This i s an on -site role base d in Gur gaon. If you have a passion for operational excellence and managing large-scale tutor communities, wed love to hear from you!

    Skills Required

    Data Analysis, Sql, Crm

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    Operation • Gurugram, Gurgaon / Gurugram, India

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