Job Title : Director-Tutor Community Operations
Location : Gurgaon (Strictly Work from Office)
Experience : 15+ years
Job Overview :
We are looking for a highly experience d Director-Tutor Community Operations to lead and optimize tutor community operations. This role requires strong analytical skills, process-driven thinking, and the ability to handle large-scale tutor operations efficiently. The ideal candidate should have prior experience i n ed-te ch and a track record of building operational processes from scratch
Key Responsibilities :
Tutor Community Operations Management :
- Oversee and manage end-to-end tutor community operations.
- Develop and implement efficient processes to streamline operations.
- Ensure smooth onboarding, engagement, and retention of tutors .
Data & Analytics : :
Strong analytical approach to measure and improve community operations.Handle large-scale data sets to derive actionable insights.Monitor key operational metrics and continuously optimize processCommunication & Stakeholder Management :
Excellent communication skills to interact with a large number of tutor.Ensure effective internal and external communication for tutor operations.Work closely with cross-functional teams to improve tutor experience.Team Leadership & Process Building :
Lead and mentor a team to drive operational efficiency.Create scalable processes from scratch and drive operational excellency.Technology & Tools
Hands-on experience wi th CRM and LSQ to ols for managing tutor interactions and performance tracing.Strong proficiency in data-driven decision-making using technology platforms.Experience wi th data and product development, including SQL, coding, and quer ies to optimize tutor operations .Key Skills & Qualifications :
15+ years of experience in ed- tech or a related field.Proven expertise in community operations, process management, and data analysis .Strong operational excellence with the ability to create and optimize workflows.Experience managing large tutor communities and ensuring high engagement.Excell ent communication and leadership sk ills to handle large-scale interactions.Hands-on experience w ith CRM and LSQ t ools for efficient operations.Proficiency in data analys is (SQL and quer yies ) and product development.This i s an on -site role base d in Gur gaon. If you have a passion for operational excellence and managing large-scale tutor communities, wed love to hear from you!
Skills Required
Data Analysis, Sql, Crm