Team Lead

Role & responsibilities  Thorough understanding of Operations Metric, People Practices

score calculation, parameters, ratings, Attrition .

Customer service oriented.

Should have prior knowledge of customer care processes and techniques.

Preferred candidate profile   : Minimum 5 years of work experience in a voice program. Should have worked in Internal / premium contact background

1. Minimum 2 years of experience as a Team leader in Voice program.

2. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc.

3.Candidate should be Graduate

Skills Required

service level , Kpi Monitoring, TAT, Rostering