Duty Manager

We are seeking a dedicated and customer-focused Duty Manager to join our team in Lucknow India. As a Duty Manager you will play a crucial role in ensuring smooth daily operations maintaining high standards of service and creating exceptional guest experiences.

• Oversee daily hotel operations ensuring all departments work cohesively to meet guest expectations
• Manage and motivate front-line staff providing guidance and support as needed
• Handle guest inquiries complaints and special requests promptly and professionally
• Coordinate with various departments to resolve operational issues and improve service delivery
• Conduct regular property inspections to maintain cleanliness and safety standards
• Manage check-in and check-out processes ensuring efficiency and guest satisfaction
• Monitor and optimize room inventory and occupancy levels
• Implement and enforce hotel policies and procedures
• Assist in training new team members and conducting performance evaluations
• Prepare and analyze daily reports on hotel operations and guest feedback
• Respond to emergency situations and make critical decisions when necessary
• Collaborate with other managers to develop and implement strategies for improving guest satisfaction and operational efficiency

Qualifications :

Additional Information :

4-5 year of experience in branded hotels.

Remote Work : No

Employment Type : Full-time

Key Skills

stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP

Experience : years

Vacancy : 1