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GSR Business Services - Oracle Technical Support Associate

GSR Business Services - Oracle Technical Support Associate

GSR Business Services Private LimitedChennai, India
30+ days ago
Job description

The Oracle Technical Support Analyst will have strong Oracle EBS support experience. This person will debug, troubleshoot and support software application throughout project life cycles within the IT architecture. The Associate Oracle Technical Support Analyst will work with IT Leads, Business users and Procurement team members to understand and evaluate functional requirement, issues and debug, troubleshoot the issues, solutions, testing and support eBusiness will be your Duties and Responsibilities?

  • Involved in resolving day to day tickets / user issues for the smooth functioning of business.
  • Planning / maintain to test the data information system and documentation.
  • Strong experience in research, troubleshoot, benchmark testing, debugging, program design, coding, and documentation under general supervision.
  • Develop efficient methods to reuse existing components.
  • Applies thorough technical knowledge and understanding of business applications required to facilitate the development of supporting knowledge architecture and standards.
  • Collaborate with cross-functional teams to determine business requirements.
  • Possess expertise in process and data modeling, architecture development and IT planning methodologies, as well as extensive knowledge of enterprise business and decision-making

processes.

  • Strong team skills to gain credibility with business users, stakeholders, and must possess the ability to work with other IT team members to ensure solid cross-functional decisions are made by the team.
  • Design, execute, assess, and troubleshoot software programs and applications.
  • Provides support in configuration, coding, developing, and documenting software specifications throughout the project life cycle.
  • Prepare Oracle Functional Testing documents and Unit test documents for the related areas.
  • Performs other duties as assigned.

    • What skills youll need?

  • Four (4) year degree or equivalent experience
  • Total Experience range between 3 to 8.
  • At least 3 to 5 years Techno Functional experience in using Oracle eBusiness applications,

    • strong understanding in Oracle Procure to Pay process and experience in Supporting for the following modules :

  • Purchasing, Procurement, Sourcing, iSupplier, Inventory and Order Management.
  • Should have good working L1 Technical Support experience with CEMLI and should have done handful of Oracle EBS Application
  • Perceived internally and externally as technically / techno functional knowledgeable in the specific modules assigned.
  • Demonstrates ability to teach others the techno Functional and other skills needed to achieve results at the optimum level of performance.
  • Should have knowledge / experience in working with Oracle on Oracle Standard issues (SR).
  • Should be able to handle Support issues independently with minimum supervision.
  • Should have good knowledge / experience in research / troubleshoot / debug the issues in PL / SQL Packages.
  • Experience in the following tools :
  • SQL, PL / SQL, Performance Tuning, Oracle Workflow, AME, XML Publisher and WebADI
  • Should have good knowledge in Oracle Application Technical Architecture.
  • Should have good experience in Testing Skills :

    • Experience in the following areas would be a plus :

  • Its nice to have Integration knowledge with Oracle EBS using SOA
  • Its nice to have Oracle Apex, SOA Technical knowledge.
  • Its nice to have Data Lake knowledge.

    • (ref : iimjobs.com)

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    Technical Support • Chennai, India

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