Resources Analyst

Location : Manayat Tech Park Bangalore

Shift : 6 pm IST to 3.00 AM IST

Resource Coordinator

The Resource Coordinator plays a critical role in the dispatch function, aligning field service technicians and engineers with customer needs in real time. This position is responsible for planning, scheduling, and assigning resources with appropriate skills for network-related service requests, including technical troubleshooting, on-site support, and project-based deployments.

This individual collaborates closely with internal managers and cross-functional teams to maximize resource utilization , ensure timely service delivery , and support billing operations through accurate documentation and system updates

Primary Roles & Responsibilities :

Dispatch & Scheduling

• Manage real-time dispatch of infrastructure / network technicians and engineers to customer sites.
• Match resource skills and availability with customer service demands across U.S. time zones (EST & Central).
• Coordinate with FSO Managers, SDO Managers, and Project Managers for resource planning and workload distribution
• Maintains online database, ensures maximization of all resources, tracks all databases, and assists to streamline all processes for cust omers.

Service Operations & Tool Management

Billing & Documentation :

Operational Planning :

Process Execution & Improvement :

Skills & Abilities :

Qualifications :

Experience with ServiceNow (highly desirable)