Client Delivery Manager

Position Name : Client Delivery Manager

Experience : Min 20+ Years

Location : Pune

About Us

Jade Global, headquartered in San Jose, California, has empowered mid-size to large enterprises in North America for over 21 years. We provide cutting-edge technology services that drive business growth and enhance customer experience through speed, efficiency, and cost optimization. Our services include Cloud Services, Technology Advisory, Implementations, Integrations, and Managed Services, underpinned by a robust partner ecosystem.

We adhere to the highest quality standards, including CMMI®️ SVC V2.0 Maturity Level 5, ISO 27001 : 2013, ISO 27701 : 2019, and ISO 20000-1 : 2018 certifications, as well as GDPR and HIPAA compliance, demonstrating our commitment to excellence and reliability in serving the High-tech, Life Sciences, and Finance industries. In India, we operate from Pune and Hyderabad.

To support our growth strategy and three-year plan to double our workforce in India, Jade Global seeks a highly experienced dynamic delivery leader for India for its ADM service line.

Job Overview

As a Client Delivery Manager (CDM), you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality. The ideal candidate thrives in dynamic environments and is passionate about building lasting customer relationships through operational excellence and value-driven delivery.

Roles and Responsibilities

Client Engagement & Satisfaction

• Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders.
• Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs).
• Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions.

Delivery Management

Governance & Reporting

Collaboration & Leadership

Required Skills & Experience

Why Join Us

You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.