Training and Quality Manager

Greetings from IntouchCX..

We are currently hiring for Training and Quality Manager

About the Job

The Manager of Training is responsible for developing and implementing training programs for employees.

The ideal candidate will create tailored training plans, and implement various training methods to enhance employees skills and performance. Also, monitor training program effectiveness, manage budgets, and stay updated on training trends.

As Manager of Training, You Will

• Identify and assess future and current training needs.
• Draw an overall or individualized training and development plan.
• Deploy a wide variety of training methods.
• Collaborate with various departments to ensure employees receive the necessary training to excel in their roles.
• Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them.
• Communicate with team members, trainers, and management to ensure all needs are met.
• Perform orientation sessions for new hires.

As Assistant Manager of Training, You Need

Skills Required

Call Center Management, Team Management, Training And Development, Ms Office