Customer Success Associate Level 4

About the Role :

The Role : Customer Success Representative

The Team : At OSTTRA we are passionate about our clients and are looking for a Customer Success Representative who is ready to join our growing global team. The successful candidate will be someone who possesses excellent communication skills can autonomously manage issues and drive maximum value and success to new and existing clients.

This role will focus on the overall post-sales relationship with our strategic and new customers which will include growing adoption customer education and identifying improvement opportunities while maintaining high levels of satisfaction.

For more regarding OSTTRA please visit : . com

The Impact : OSTTRA plays a critical role in supporting global financial markets connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture through portfolio optimisation to clearing and settlement. Our customers include banks hedge funds asset managers central banks regulators auditors fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies industry expertise and strong relationships with market participants.

Whats in it for you :

• Opportunity for growth and network across a wide range of Sales and Business focused teams.
• Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech.
• Building customer relationships with industry participants.

Responsibilities

What Were Looking For :

About OSTTRA

Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA - however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years : MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution through portfolio optimization to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.

Learn more at .

Whats In It For You

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Fraud Alert :

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) BSMGMT203 - Entry Professional (EEO Job Group)

Required Experience :

IC

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1