Director Commercial Operations

Responsibilities

• Development and implementation of strategy to drive revenue growth, improved operational efficiency and areas for development around people, process, technology and data.
• Work with VP’s team to develop a Performance Monitoring strategy, including Key Performance Indicators (KPIs) across Marketing, Sales and Service to ensure effectiveness and alignment to business objectives.
• Work with GMs, Regional Sales Managers (RMs), Field Marketing leaders and Service leaders to identify best practices and processes to maximize productivity and reduce costs; whilst sharing the same with the broader Commercial Operations team to be leveraged globally.
• Monitor, communicate and manage risk within the sales funnel for the delivery of forecast.
• Work with other Global Market leaders, Field Marketing and Field leadership to create, define, implement, and assess effective sales processes and / or build new capabilities that add value to the business while allowing intentional variation for market / culture differences as needed.
• Work with Sales Enablement and Commercial tools teams to create common sales practices to increase effectiveness of sales team and help design the appropriate metrics to measure impact.
• Partner with the Field Marketing, Sales and Service teams to identify areas to develop a more coordinated and aligned approach to serving customers and prospects.
• Establish and gain alignment on a vision for the Commercial Operations capability so that business leaders, sales leaders and sales professionals and the field marketing and service teams believe this strategy will help them achieve superior results.
• Work with the sales enablement team to identify and develop, plan and execute sales skills training to all levels of the commercial organization.
• Partner with the Commercial tools team to drive funnel management through CRM platform across the business. Work closely with them to manage, prioritize and oversee the implementation of enhancement requests and new capabilities for the sales and service teams.
• Be a key thought leader on sales processes and emerging sales technologies. Identify opportunities to create value through global innovative sales processes and / or technologies.
• Manage the development and execution of sales performance improvement strategies in alignment with sales leadership expectations and business goals. Ensure that incentives meet business objectives in accordance with our compensation philosophy.
• Responsible for strategic and tactical field-based planning for salesforce structure, sizing and territory alignment
• Lead strategic projects and deploy project management

Other requirements :

The ability and willingness to travel domestically and internationally as required (up to 25%)

Qualifications

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