Software Engineer

Job Summary :

We are seeking a skilled ServiceNow HRSD (Human Resources Service Delivery) Developer to design, configure, and implement solutions within the ServiceNow HRSD module. The ideal candidate will have deep expertise in ServiceNow and a strong understanding of HR processes, enabling efficient employee experiences through automation and digital workflows.

Key Responsibilities :

• Develop and configure ServiceNow HRSD applications, including Case and Knowledge Management, Employee Service Center (ESC), Lifecycle Events, and Virtual Agent.
• Collaborate with HR and IT stakeholders to gather requirements and translate them into technical specifications.
• Customize ServiceNow forms, workflows, business rules, UI actions, client scripts, and integrations.
• Design and implement ServiceNow HRSD modules and extend existing applications as required.
• Integrate ServiceNow with third-party applications and HRIS systems (e.g., Workday, SAP SuccessFactors).
• Perform testing, troubleshooting, and performance tuning of ServiceNow HRSD components.
• Create technical documentation including design specifications, configuration guides, and user manuals.
• Ensure compliance with development standards and IT security policies.
• Participate in Agile / Scrum development cycles and support ongoing system enhancements and upgrades.

Required Qualifications :