Associate / Senior Associate - Retail Sales

Roles and Responsibilities

• Ability to identify customers LTL / PTL requirements and clearly communicate the product
• offerings to match their needs.
• Service a geographical area / client segment to generate leads & sign new customers. Responsible for negotiation & pricing closure.
• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a personal service.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Conversion of qualified leads into customers (First Time Buyers) across Major, Small and Medium Business Accounts and develop and penetrate existing accounts (Retention and Development).
• Act as the customers main point of contact, by liaising closely with the relevant departments
• within Delhivery to ensure that their queries, problems or issues are dealt with appropriately.
• Monitor the health of accounts, service levels and enhace SOW growth. Prepare and present
• weekly / monthly reports detailing sales achieved and those predicted against targets.
• To continually develop knowledge of Deliverys products / services and general commercial
• awareness to provide the best possible solutions to the customers.

Desired Skills and Experience

Skills Required

client aquisition , Customer Satisfaction, Target Oriented, Communication Skills, Sales