Operations Lead Virtual Assistant Team

The Role

Job Overview

The Global Business Support (GBS) function provides assistance to the firms offices through its teams including Document Production Design Studio Junior Executive Assistants Virtual Assistants and World Firm EAs.

As the Operations Lead you will assist with the direct management of allocated Executive Assistants (EA) and Administrative Assistants (AA) in Hyderabad office.  Additionally youll play a role of an EA to allocated GBS stakeholders. The key hours are across days and afternoon.  At reasonable request adjustment to working hours will be expected.

Who you will work with

You will report to Sr. Manager VA Team however you will work closely with all GBS Managers in working efficiently with the London Delhi Hyderabad Newcastle and Warsaw teams to ensure the service is seamless in its delivery

What you will be responsible for

Line Management for allocated Executive and Administrative Assistants in Hyderabad office ensuring that all members provide a professional and seamless service.

Executive Assistant support to allocated Stakeholders.

What you will do

People and Performance Management

• Support Sr. Manager VA Team with activities such as induction and training sessions and ongoing coaching for the team.
• Ensure fair workload distribution across the team and promote cross-training to enhance collective expertise.
• Develop implement and maintain SOPs to ensure consistent and efficient stakeholder support.
• Proactively identify opportunities for team growth process enhancements and innovative service development.
• Identify skill gaps within the team and coordinate targeted training sessions to enhance overall competency and service quality.
• Plan and conduct Three Conversations in collaboration with Sr. Manager VA Team.
• Ensure accurate real-time updates across all tracking tools and maintain overall housekeeping.
• Address operational and people-related challenges with a problem-solving mindset.
• Oversee the seamless onboarding and induction of new joiners ensuring timely system access and structured training.
• Provide assistance to wider GBS Managers as required. Establish collaborative working relationships with other GBS teams reinforcing a unified One Team culture.
• Implement and ensure compliance with all departmental policies and procedures.

Stakeholder Business Partnering

Executive Assistant Support

As an EA you will provide executive assistance and support to the allocated Stakeholders including and not limited to :

Qualifications : Your Experience

Qualifications & Experience

Leadership & Stakeholder Management

Communication & Collaboration

Analytical & Problem Solving

Work Ethic & Professionalism

How we will support you

From your first day with us you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training informal coaching and mentoring through to skills-based and technical training and on the job learning.

Additional Information :

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.

Remote Work : No

Employment Type : Full-time

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Experience : years

Vacancy : 1