Front Office / Customer Relations Executive – Health & Wellness Sector

Job Description

We are hiring a Front Office Executive for one of our partner healthcare and wellness brands. The ideal candidate will be the first point of contact for clients—ensuring a pleasant, organized, and professional experience at the front desk. If you’re cheerful, detail-oriented, and love interacting with people, this role is perfect for you!

Manage client appointments through phone, WhatsApp, walk-ins, and online booking systems.

Welcome clients warmly and assist them with check-in and check-out processes.

Handle all incoming and outgoing calls / messages with professionalism.

Coordinate daily schedules of doctors, therapists, and consultants.

Maintain a clean, organized, and professional front office area.

Follow up with clients for appointment reminders, feedback, renewals, and pending consultations.

Collect and update client details in the CRM.

Support the team during events, workshops, and camps when required.

Ensure smooth payment coordination and maintain basic records.

Represent the brand values of professionalism, care, and excellence.

Reporting To

Administrative Manager

Requirements

Essential :

Graduate in any discipline.

Excellent communication skills in English and Kannada.

Polite, cheerful, and patient-centered attitude.

Basic computer skills (MS Office, Google Sheets, CRM, WhatsApp Business).

Ability to handle multiple calls and appointments efficiently.

Professional grooming and presentation.

Interest in health, fitness, or wellness industry.

Desirable :

Experience in front office, customer service, or telecalling (preferably in clinics or wellness centers).

Fluency in additional languages (Hindi / Tamil / Telugu).

Residing within 5–7 km of the clinic.

Female candidates preferred.

Benefits

• The package of this candidate starts from 2.5 LPA for freshers to 4 LPA for a deserving candidate with relevant skills and experience.
• Performance-based incentives available for lead conversions and client satisfaction.

Requirements

Essential : Graduate in any discipline. Excellent communication skills in English and Kannada. Polite, cheerful, and patient-centered attitude. Basic computer skills (MS Office, Google Sheets, CRM, WhatsApp Business). Ability to handle multiple calls and appointments efficiently. Professional grooming and presentation. Interest in health, fitness, or wellness industry. Desirable : Experience in front office, customer service, or telecalling (preferably in clinics or wellness centers). Fluency in additional languages (Hindi / Tamil / Telugu). Residing within 5–7 km of the clinic. Female candidates preferred.