Senior Product support specialist

ConfidentialBengaluru / Bangalore

8 days ago

Job description

Provide Level 2 support for Microsoft Dynamics 365 CRM applications and interfaces.

Diagnose, investigate, and resolve incidents in accordance with defined SLA .

Collaborate with business teams, application owners, and infrastructure support.

Drive issue tickets to closure with high customer satisfaction.

Support rollout of D365 CRM SaaS applications (Sales, Customer Service, Marketing, Customer Voice).

Manage user access and handle data-related requests such as import, update, or migration.

Coordinate with IT and business teams to troubleshoot and resolve application issues.

Stay updated on new features, bug fixes, and enhancements released by the internal application development team.

Work with L3 support and Business Analysts to log bugs and analyze change requests.

Contribute to knowledge base creation for repetitive requests and FAQs.

Train super users and participate in webinars and Q&A sessions.

Support go-lives, including planned weekend availability if needed.

Basic troubleshooting of IIS, event logs, Windows Server, and SSO-related issues.

Familiarity with Microsoft Azure cloud concepts and tools.

Basic experience with Microsoft applications like Outlook, Teams, SharePoint .

Skills Required

Sales, Customer Service, Saas, L2 Support

Create a job alert for this search

Senior Product Specialist • Bengaluru / Bangalore

Related jobs

Promoted

Senior Product Manager

Trinka.aihosur, tamil nadu, in

AI-powered writing assistant designed for academic and technical writing.Built by experts in language and AI, Trinka goes beyond basic grammar checks to improve clarity, tone, and word choice.It co...Show moreLast updated: 4 days ago

Promoted

Senior Product Support Analyst

ConfidentialBengaluru / Bangalore, India

Emmes Group : Building a better future for us all.Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients.Emmes Gr...Show moreLast updated: 8 days ago

Promoted

Senior Product Manger - Platforms

WayfairBengaluru, Karnataka, India

Wayfair’s core platforms are increasingly driven by a cutting edge set of software systems that interact in complex ways to ensure that we are using them to their full potential.Business applicatio...Show moreLast updated: 4 days ago

Promoted

Senior Product Manager

Wayfairbangalore, karnataka, in

This person will be working with product and engineering partners to set a platform vision, form strong relationships with cross functional partners (both technical and non-technical), aligning on ...Show moreLast updated: 18 days ago

Promoted

Senior Product Support Engineer

ConfidentialBengaluru / Bangalore, India

Role : Senior Product Support Engineer.Senior Product Support Engineer.Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure success...Show moreLast updated: 30+ days ago

Promoted

Technical Lead, Product Support

RazorpayBengaluru, Republic Of India, IN

Title : Lead Product Support Engineer.The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and service...Show moreLast updated: 2 days ago

Promoted

Senior Product Support Specialist - DE

ConfidentialBengaluru / Bangalore, India

Are you passionate about solving problems, addressing queries, and sharing knowledge with others.Do you thrive on delivering exceptional support and communication.Show moreLast updated: 8 days ago

Promoted

Product Support Specialist

ConfidentialBengaluru / Bangalore, India

Are you a communicator Do you love talking to people from all walks of life Do you love fielding questions, solving problems and teaching people new things - If so, we want you!!.To resolve complex...Show moreLast updated: 30+ days ago

Promoted

Senior Product Manager, Technical

WeKan Enterprise SolutionsBengaluru, Republic Of India, IN

About Wekan Enterprise Solutions.Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud ...Show moreLast updated: 4 days ago

Promoted

Senior Product Manager

Confidential JobsBengaluru, Karnataka, India

Partner with engineering, design, and cross-functional teams to rebuild our time tracking solution.Deliver against set product roadmap for employer time tracking. Translate complex time tracking req...Show moreLast updated: 4 days ago

Promoted

Senior Product Manager

RecroBengaluru, Karnataka, India

Joining means shaping one of the hardest problems in US healthcare.We move fast, think analytically, and make decisions that. Own and scale a core product line end-to-end from discovery to delivery ...Show moreLast updated: 23 days ago

Promoted

Senior Product Support Specialist

ConfidentialBengaluru / Bangalore

Perform routine L1 / L2 activities ensuring compliance with operational processes and standards.Collaborate with stakeholders to gather issue details, prioritize tickets, and provide timely updates a...Show moreLast updated: 30+ days ago

Promoted

Product Support Specialist

Zealant Consulting GroupBangalore

About the Role : We are hiring a Product Support Specialist to join our global Product Support Team.This role is ideal for a junior professional with prior experience...Show moreLast updated: 8 days ago

Promoted

Acqueon - Senior Product Support Engineer

Acqueon TechnologiesBangalore

Who we are : Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, m...Show moreLast updated: 30+ days ago

Promoted

Senior Product Manager

ScaleneWorks People Solutions LLPBengaluru, Republic Of India, IN

As a key member of one of the few cross-functional teams, you will collaborate closely with developers, designers, data science engineers, and other product managers to enhance our current product ...Show moreLast updated: 2 days ago

Promoted

Lead Product Support Engineer

RazorpayBengaluru, Karnataka, India

Promoted

Senior Product Support specialist

ConfidentialBengaluru / Bangalore

Manage and close support tickets within defined.Service Level Agreements (SLAs).BAs, PMs, and Deployment Coordinators.Troubleshoot application issues and coordinate with infrastructure, development...Show moreLast updated: 8 days ago

Product Support Specialist

WoolfBengaluru, KA, IN

Remote

Quick Apply

We're building a category-defining company to increase the speed of innovation in higher education.We help qualified education organizations launch world-class higher education programs that issue ...Show moreLast updated: 30+ days ago