Product Support Specialist

Job Description

Are you a communicator Do you love talking to people from all walks of life Do you love fielding questions, solving problems and teaching people new things - If so, we want you!!

Customer Support :

• To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the Software Engineers for product support.
• Must be able to demonstrate excellent troubleshooting and problem-solving skills.
• Ensure complete documentation of all activities undertaken with respect to the ticket in the case log.
• Adhere to the Process defined on both Operations and Quality legend.
• Ability to timely Escalation (Approach to handle issue to understand when to escalate & what will be handled by themselves), attention to detail, ability to research and able to arrive at a solution and also challenges the process and come up with different alternatives.

Customer Engagement :

Customer Retention :

Responsibilities :

Must have :