[19 / 10 / 2025] VC-AV Engineer - Mumbai

The L1 Resident Engineer should be BE / B. TECH / Diploma in IT with minimum 2 years’ experience in VC-AV solution, network management and IT security management. The final decision in this regard shall be as per the discretion of the Bank.

The Resident engineer shall be responsible for end-to-end monitoring and management of the overall VC solution from security and availability perspective.

Roles / Responsibilities of Resident Engineer

1. Maintain the Total Solution provided by the Bidder at the respective location and the Central Infrastructure.

2. Should also perform day to day monitoring and management of the Integrated Display based VC systems at their respective offices and the Audio-Video Setup at CR-2, Mumbai. This shall include facilitation the end users in joining meetings through these VC devices, preventive maintenance of the devices on

a monthly basis, coordination with the vendor, etc.

3. Should perform a dry run of the VC solution at the respective office and submit the status report in the form of a daily checklist to the local IT Cell officials.

4. Should provide necessary onsite support during the online meetings through cloud / On-Premises Video Conferencing meetings in the Bank

5. Should maintain a log of the meetings (Held through cloud-based online meeting application / On-Premises Video Conferencing meetings) and submit

it to the IT cell for analysis and information.

6. He should change all the consumable parts well in time.

7. At all times strictly follow the confidentiality conditions laid out by Bank and changes made to it from time to time.

8. Will be provided with individual security passes to enable access into the office and facilities on the understanding that these will be returned on termination of

contract.

9. Displaying identity card with photo from the company.

10. Should submit the weekly pending calls report for the respective location to the local IT Cell officials.

11. Should maintain a Monthly downtime report for the overall VC solution / VC device at any given location across the Bank.

12. Monthly report of standby's / spares deployed; hardware repaired.

13. Maintain all the passive components.

14. Submit detailed RCA for all Down times within 24 hours.