Customer Support Associate

Company Description

DMD Imaging is a highly specialized diagnostic center focusing on imaging services for the teeth, jaws, face, temporomandibular joints (TMJ), and ear, nose, and paranasal sinuses. Our center is dedicated to providing precise diagnostic solutions with expertise in dental and maxillofacial imaging. We aim to deliver exceptional imaging services to healthcare professionals and their patients. With state-of-the-art technology and a commitment to accuracy, we ensure quality outcomes for personalized care and treatment planning.

Role Description

This is a full-time, on-site role based in Panaji for a Customer Service Representative. The responsibilities include directly engaging with and supporting referral customers, patients and resolving inquiries & concerns promptly, and ensuring high levels of customer satisfaction and positive customer experiences. Maintaining accurate records of customer interactions, providing accurate information about services, and collaborating with internal teams to improve services delivery including patient handling, image post processing are core tasks for this role.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Ability to enhance Customer Experience and promote client-focused interactions
• Excellent communication and interpersonal skills to effectively manage customer relationships
• Ability to problem-solve and address customer concerns with professionalism
• Proficiency in organizing and maintaining accurate records of customer communications
• Adaptability and a collaborative approach to work within a team environment
• Prior experience in customer-facing roles or in healthcare is an advantage
• High school diploma or equivalent;

additional certifications in customer service are a plus