Senior IT Engineer

We are looking for the founding member of our APAC IT / Security team.  As a Senior IT Engineer / Specialist, this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT engineering team, requires a firm grasp on general IT knowledge, strong analytical and troubleshooting skills, good coding / scripting skills, and the ability to learn quickly and adapt to different challenges. You will identify and build solutions that will impact business processes and workflow, interfacing internally and externally with vendors and consultants to support technology solutions. This position is required to be in the office a couple of days a week.

What You'll Do

• Receive, assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner
• Assist with account management, including hardware, software, and application permissions, and other generic IT / network requests as necessary
• Work with external IT partners / vendors to coordinate the delivery and return of IT assets
• Serve as escalation point for the IT helpdesk support tickets, escalating issues as needed
• Provide on-site IT / network support for for internal employees when needed
• Support higher-level IT and Security initiatives including implementations, evaluations and integrations of programs and processes
• Maintain updated IT documentation
• Adhere to responsible change management, documentation, and business continuity best-practice and process in coordination with and in support of all team members
• Work collaboratively with other IT team members, other internal stakeholders, and external IT partners as one team to solve problems and develop solutions in support of our team and our business
• Maintain updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives
• On-call duty as rotation requires (global time zone)

Who You Are

Nice to Have

Why Explore a career at Instawork

Everyone at Instawork works across the stack. You'll have the opportunity to work cross-functionally with product, engineering, operations teams to make an impact on the overall success of the business. You’ll have the opportunity to grow and advance both technical and leadership skills. You'd own a career here with Instawork!

We work hard and we work fast. We err on the side of being bold and embrace + celebrate failure, because we'd rather make bets on great features at the expense of shipping some bad ones.

Perks

Instawork Values

Bias for Action We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.

Act Like an Owner Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.

Always Be Learning We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.

Empathy, Trust, Candor Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.