No longer accepting applications
Technical Support Specialist
phonon, automating outcomesHyderabad, IN21 hours ago
Job descriptionAssist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development . Conduct product demonstrations and technical walkthroughs for clients and partners. Support customer onboarding with configuration, testing, and handover documentation. Create and maintain reusable solution templates for faster deployment. Gather and relay customer feedback to improve product features and support workflows. Prepare FAQs, knowledge base articles, and user guides. Contribute to internal automation using shell scripts , database queries, and productivity tools. Strong communication and problem-solving abilities with a customer-first mindset. Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis. Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools. Sound understanding of web technologies (API calls, JSON, HTTP requests preferred). Ability to understand business requirements and translate them into product configurations. Bachelor’s degree in Computer Science, Engineering, or a related field. Minimum 5 years of experience in technical support, customer success, or solution engineering roles. Experience in SaaS / Communication / Automation platforms preferred. High IQ and curiosity to learn. Strong sense of ownership and accountability. Empathetic communicator who thrives under customer-facing situations. Excellent time management and multitasking skills.
Technical Support Specialist
Location : Vadodara (Head Office)
Experience : Minimum 5 years
Role Overview
We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.
Key Responsibilities
1. Customer Support & Operations
- Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism.
- Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).
- Coordinate with internal engineering and product teams for escalations and issue tracking.
- Document and track issues, resolutions, and feedback using Zoho Desk / CRM .
2. Product & Sales Enablement
3. Continuous Improvement
Required Skills
Qualifications
Personality Traits
Create a job alert for this search
Technical Support Specialist • Hyderabad, IN
Related jobs
- Promoted
Technical Support
Ztek ConsultingHyderabad, Telangana, India Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
Ability in server administration across OS platforms (Windows / Unix).I...Show moreLast updated: 30+ days ago
- Promoted
Technical Sales Support Specialist
Allianze Infosoftsecunderabad, telangana, in Allianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.
The Sales Support Engineer at Allianze ...Show moreLast updated: 2 days ago
- Promoted
Specialist Technical Support
ConfidentialHyderabad / Secunderabad, Telangana, India THIS JOB REQUIRES SPECIAL APPROVAL FROM THE INTERNATIONAL COMPENSATION JOB FAMILY OWNER.Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastruct...Show moreLast updated: 1 day ago
- Promoted
Technical Support Specialist (Level 2)
ConfidentialHyderabad / Secunderabad, Telangana, India Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.
Join us in connecting people to commer...Show moreLast updated: 1 day ago
- Promoted
Technical Specialist
BirlasoftHyderabad, Telangana, India Role : 4C – Full stack Dev Required Skills : • More 4 - 6 years of strong hands-on programming experience in Java, spring boot.
Must have expertise in React JS JavaScript, html and CSS, Knowledge of ...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist, Umo Mobility
ConfidentialHyderabad / Secunderabad, Telangana, India We're looking for a Technical Support Specialist to join our dynamic and growing Customer Success team.As a Technical Support Specialist, you work closely with our Program Managers (PM) and Custome...Show moreLast updated: 5 days ago
- Promoted
Technical Support Advocate
ConfidentialHyderabad / Secunderabad, Telangana Ghrs Training is looking for a.If you have a passion for solving technical problems and experience with Microsoft technologies, this role offers a great opportunity to grow your career!.Operating S...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Specialist
phonon, automating outcomesHyderabad, Telangana, India Technical Support Specialist Location : Vadodara (Head Office) Experience : Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding...Show moreLast updated: 13 hours ago
- Promoted
Technical Support Specialist
ConfidentialHyderabad / Secunderabad, Telangana If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you!.Provide comprehensive technical assistance and troubleshooting to international c...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
Visit Healthhyderabad, India Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive.
Originated as a telemedicine platform...Show moreLast updated: 1 day ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioHyderabad, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 15 days ago
- Promoted
Technical Specialist
Coforgehyderabad, telangana, in We at Coforge Hiring for Appian Developer.Total Experience : 5 - 15 years Min Experience in Appian : 4 Years Mandatory certification.Show moreLast updated: 1 day ago
- Promoted
Customer Technical Support
Notifik Technologieshyderabad, India Cod King is a Shopify technology company focused on building smart solutions for eCommerce brands.Our apps help online stores improve Cash on Delivery (COD) verification, reduce fraud and returns, ...Show moreLast updated: 23 hours ago
- Promoted
Technical Support
ConfidentialHyderabad / Secunderabad, Telangana As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products.Your primary responsibility is to assist customers with technical issues related to Micro...Show moreLast updated: 30+ days ago
- Promoted
- New!
Manager - Technical Support
Palo Alto NetworksSecunderabad, Telangana, India Our Mission At Palo Alto Networks® everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is...Show moreLast updated: 13 hours ago
- Promoted
Technical Support Manager
ConfidentialHyderabad / Secunderabad, Telangana Managing the customer support department's day-to-day functions.Responding to escalated customer support issues.Implementing customer support processes to enhance customer satisfaction.Formulating ...Show moreLast updated: 30+ days ago
- Promoted
Manager, Technical Support
ConfidentialHyderabad / Secunderabad, Telangana, India As part of the Global Client Support organization, Manager provides a frontline, leading edge environment to learn and apply your knowledge by helping our customers operate their Pegasystems soluti...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
AppLogic NetworksHyderabad, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago